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Frequently Asked Questions
How long does delivery take?
Most orders arrive within 24–48 hours depending on your location and the seller's dispatch time — you'll see an estimate at checkout and can track it live from My Orders.
Can I cancel an order after placing it?
Yes, as long as it hasn't been packed yet. Open the order from My Orders and tap Cancel — once it's shipped, a return is the next option instead.
How do I reschedule a vet or grooming appointment?
Appointment rescheduling isn't self-service yet — reach out via Contact Us with your appointment details and we'll sort it out.
What payment methods are accepted?
Card, UPI, net banking and cash on delivery, chosen at checkout.
Are the products genuine?
Every seller on TailWise is verified before they can list, and every listed brand is sourced from an authorized distributor.
Still need help?
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